Frequently Asked Questions
Everything you need to know about your Sud Express shopping experience.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard delivery takes 3-5 business days, while express options are available for 24-48 hour delivery.
How can I return an item that doesn't fit?
We offer a 30-day return policy. You can request a return label through our online portal. Items must be unworn, with original tags attached.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand dimensions for the best fit.
Where can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your materials sustainably sourced?
Sud Express is committed to ethical fashion. We prioritize eco-friendly fabrics like organic cotton and recycled polyester in our seasonal collections.